Customer Advocacy is Terry’s core focus.

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Terry oversees the whole end to end operations from initial DMA submission and beyond and will assist throughout the stages to ensure your order is activated in a timely manner. He is your key point of escalation for any issues along the way.

 

Before joining IntelliHUB, Terry was the Victoria state manager leading the sales team for over 7 years with an Energy consultancy at Energy Action overseeing the sales and operational work functions and has vast work experience in other industries including Telecommunications, Mortgage and Finance, Multi-platform marketing in SEO, Digital and Print advertising.

Jonathan is responsible for onboarding and engagement of new & existing customers to create and identify opportunities to help our customers with our suites of unique products and services, and beyond the meter solutions.

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An experienced energy industry professional in electricity, water and gas, Jonathan spent 3 years as Senior Business Development Manager at Energy Consultancy providing procurement strategy, tender management, contract negotiation & management. Jonathan also worked at Momentum Energy prior in the retailer space.

Prince is your first point of contact when an enquiry comes through to our inbox. He will review and track progress by working with our wider team to ensure your query is resolve as soon as possible.

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Prince has wealth of experience and worked in the energy industry for the past 13 years and held number of roles as connection specialist, account management, service delivery and he is a valuable member of our team where you can count on to get things done.

Saheb and team proactively monitor and manage meter performance. They provide regular data reporting and proactively and quickly investigate and resolve any data issues.

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They work hard to ensure billing data is delivered on time with any gaps resolved to ensure on time for customers, including managing QA for every install and K Factor auditing to ensure accuracy of ratios applied.

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Saheb has extensive energy experience having worked for leading retail and embedded businesses during his career. This has included lead roles in customer service, operations, pricing and data management.

Jonathan and his dedicated team look after our MPB market participant requirements including but not limited to; service order delivery to completion and market standing data to ensure your metering requirements are met accordingly and compliance with market policy.

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Jonathan has over 11 years of industry related experience having started at one of Australia’s leading energy retailers and held number of specialist roles before joining Intellihub in 2018.

Anthony and his delivery and scheduling team arrange pre site evaluations, plan delivery with RECs, PMs, Building and Site Managers, schedule work and ensure that the work is completed safely, compliantly and on time as planned.

 

After more than 18 years with Essential Energy, Anthony spent 4 years at Active Stream, AGL and Southern Cross before joining Intellihub in 2019.

Javier is responsible for scheduling the meter installations for all Commercial C&I jobs in IntelliHUB.

 

He will proactively manage and resolve any field issues that may occur, ensure that techs complete site records in full and on time and coordinate all requirements for commissioning post install and CT validations.

 

Prior to IntelliHUB, Javier is a well-qualified technician in the industry with over 20yrs experience working at Essential Energy and Lendlease to name a few.

Luke is responsible for the scheduling and technical oversight of LVCT and WC Commercial and Industrial jobs for Intellihub.

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Luke joined the Intellihub C&I team with 13+ years of metering experience with LVCT, HV and embedded projects completed for companies including Nilsen, Total Metering Services and Formway.